Notice of PowerSchool Data Breach

PowerSchool Data Security Incident

The privacy and security of the personal information we maintain is of the utmost importance to Episcopal School of Baton Rouge. Episcopal School of Baton Rouge has been monitoring a recent cybersecurity incident that impacted PowerSchool, a company that provides Episcopal School of Baton Rouge with student information management software.

On December 28, 2024, PowerSchool became aware of a cybersecurity incident involving unauthorized exfiltration of certain personal information from PowerSchool Student Information System (SIS) environments through one of PowerSchool’s community-focused customer support portals, PowerSource.

Upon learning of the incident, Episcopal School of Baton Rouge promptly inquired with PowerSchool to learn what occurred and to identify what information pertaining to Episcopal School of Baton Rouge was impacted. Despite our attempts to understand the scope of impact, PowerSchool was unable to confirm the exact information that was impacted at the time of the incident. Based on PowerSchool’s representations and communications about the incident, Episcopal School of Baton Rouge understands that the impacted information related to Episcopal School of Baton Rouge’s community may have contained personal information of certain individuals, including one or more of the following: name, date of birth, limited medical alert information, and/or Social Security number.

We understand that on or about January 29, 2025,PowerSchool began sending notifications via email directly to certain impacted individuals and families to notify them of the incident. It is anticipated that these incident notification emails from PowerSchool will be sent to affected individuals and families on a rolling basis over a period of weeks.

PowerSchool is offering two years of complimentary identity protection services to students and educators whose information was involved. For adult students and educators, this offer will also include two years of complimentary credit monitoring services. If you are interested in enrolling, please see PowerSchool’s provided instructions below:

Option 1 from PowerSchool: If the Involved Individual is 18 or Over

  • Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
  • Visit the Experian IdentityWorks website to enroll: www.experianidworks.com/plus
  • Provide your activation code: CTYU949PRK
  • For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
  • Be prepared to provide engagement number: B138812

Details Regarding the Experian IdentityWorks Credit Plus Membership

A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:

  • Experian credit report at signup: See what information is associated with your credit file. Daily credit reports are available for online members only. Offline members will be eligible to call for additional reports quarterly after enrolling.
  • Credit Monitoring: Actively monitors Experian file for indicators of fraud.
  • Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
  • Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
  • Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
  • $1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers. The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

Option 2 from PowerSchool: If the Involved Individual is Under 18

  • Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
  • Visit the Experian IdentityWorks website to enroll: www.experianidworks.com/minorplus
  • Provide your activation code: CEBP456TRK
  • For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464.
  • Be prepared to provide engagement number: B138813

Details Regarding the Experian IdentityWorks Credit Plus Membership

A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once enrolled:

  • Social Security Number Trace: Monitoring to determine whether enrolled minors in your household have an Experian credit report. Alerts of all names, aliases and addresses that become associated with your minor’s Social Security Number (SSN) on the Experian credit report.
  • Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
  • Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
  • Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
  • $1 Million Identity Theft Insurance: Provides coverage for certain costs and unauthorized electronic fund transfers. The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

We encourage impacted individuals to take actions to help protect their personal information. These actions include enrolling in the credit monitoring services described, placing a fraud alert and/or security freeze on their credit files, and/or obtaining a free credit report. Additionally, individuals should always remain vigilant in reviewing their financial account statements, explanation of benefits statements and credit reports for fraudulent or irregular activity on a regular basis and report any suspicious activity to the proper authorities.

PowerSchool has set up a dedicated response line for this incident. Concerned individuals may contact PowerSchool’s response line directly at(833) 918-9464, available Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time.  PowerSchool has published additional information on its website, which is available at: https://www.powerschool.com/security/sis-incident/notice-of-united-states-data-breach/.

We acknowledge this may be concerning news. As always, our number one priority is to ensure the safety and security of our students, staff and community. We have taken this matter very seriously and will continue to take significant measures to protect the personal information in our possession.